Help & FAQs
Brand
Decor was acquired by Marlin Brands, a subsidiary of Oaktree Capital Management and Alceon Group in April 2019. Decor is committed to continuing to manufacture and design in Australia, and have signed a 10-year contract with our local manufacturer in Melbourne, with plans to expand the brand and increase Aussie jobs and exports.
Product
Decor’s head office and manufacturing facilities are based in Melbourne, Australia. Our products are designed in Australia and the majority of Decor products are made in Australia, however some Decor products are made in China under Decor supervision. You can be assured wherever a Decor product is made, it is made to the same Decor quality.
The majority of Decor products are dishwasher safe. To check if a product is safe for the dishwasher, look for the below icon on the base of the product:
The majority of Decor’s food storage products are freezer safe. To check if a product is safe for the freezer, look for the below icon on the base of the product:
Please note to be careful handling products when they are frozen. Freezing can cause products to become temporarily stiff making it difficult to remove their lids. If the product is dropped or knocked straight out of the freezer it could break.
Hint: After taking a product from the freezer, we recommend that you allow it to rest at room temperature for a few minutes or run warm water over it for a few seconds. The lid will then be easy to remove. DO NOT run water over a glass storer that has been in the freezer.
The majority of Decor’s food storage products are microwave safe. To check if a product is safe for the microwave, look for the below icon on the base of the product:
Note: Ensure to follow all guidelines for microwaving provided with product.
Decor does not have a Life Time Guarantee on our products.
We recommend that all of our products are washed prior to first use. If a slight odour still remains, you shouldn’t be concerned. We recommend adding a few drops of vanilla essence to the container, then fill with warm water and let it soak for a couple of hours.
The lids on Decor storage containers are designed to fit well for a better seal. Occasionally when a plastic lid is separated from its base, it can shrink to a degree causing it to become harder to put back on the container. The solution is to run the lid under hot water, which will cause the plastic to soften slightly, making it easier to put back on the base. Once on, leave it overnight to obtain a perfect fit.
Microwaving foods high in sugar, oil, fat, tomatoes, carrots, broccoli or curries may mark or stain plastic, but will not affect its safety or usability. To help reduce marking or blistering try to avoid long cooking times, foods high in oil, fat and sugar and stir regularly when reheating food in the microwave.
Hint: Applying a paste of baking soda and water and then rinsing thoroughly may help reduce discolouration if it has occurred.
Decor uses stickers that are easy to remove without leaving residue. If some residue is left on the product, we recommend using Mr Sheen or Citrus Spray to remove the residue.
Replacement Policy
Decor uses only the finest quality materials for its products. Decor will replace any product showing a manufacturing defect with the same or equivalent product if it is returned to Decor with proof of purchase. This does not cover things such as normal wear and tear and damage due to misuse, or consequential damage.
Customer Service Department
Customer Contact Form
Email: support@decor.com.au
Hours: 9.00 am – 5.00pm AEST Monday – Friday
Required information
Before contacting us please check the base of your product. This is where you will find the item number e.g.*0224. This number needs to be supplied to ensure you receive the correct replacement parts. Once you have this number, contact our Customer Service Department using either the enquiry form here, or by phone, and we will advise if the part is available and the cost.
If you have difficulty identifying the item number, please take a photo and attach it to the enquiry form. Our customer service team can then identify the item for you.
You can find all replacement parts available for purchase on our website here.
For further assistance please contact our Customer Service Team regarding replacement items.
Where To Buy?
Decor currently only supplies replacement parts for purchase via our website. We do not sell our products direct to consumers. Our products are ranged in major retailers. Please visit our stockists page to see where you can purchase our range.
Decor does sell online but we only offer the purchase of replacement parts. To shop our full range of products, please visit our stockists page to find your closest store.
Decor is currently building our export market, at this point in time, we have a limited ranged of Decor products being sold by retailers overseas. Please visit our stockists page to see where our range is available overseas.
Materials
Bisphenol A is a chemical used by manufacturers as a building block of polycarbonate a plastics material not used by Decor for food storage products. You can find out more about BPA here.
Decor food containers and drink bottles are BPA free. BPA is not used in the manufacture of the raw materials or added during the manufacturing of the products.
Independent laboratory testing of Decor containers not only meet but surpass and are superior to European Standard EC 10/2011 Anex 1 and Regulation 1935/2004 Phthalate Content.
The number shown on a plastic product is a globally used labelling scheme that tells people the type of plastic the product is made from and how / if it can be recycled. You can find this labelling on the base of all of Decor’s plastic products.
Decor's policy is not to add any antibacterial chemicals into our food containers or drink bottles.
The silver linings used in all Decor cooler bags are food safe. The polyethylene vinyl acetate (PEVA) material use in our cooler bags is free of BPA, Lead, Phthalates and PVC.
Wipe the fabric surface with a damp cloth; allow to dry before closing the cooler.
Tritan™ is a BPA free plastic that is impact resistant. Products made with Tritan™ are crystal clear, odour resistant & durable.
